Shipping Policy

Thank you for visiting and shopping with The Harbour. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy (South Africa)

Shipment processing time

All orders are processed/dispatched within 24 – 48 hours. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Free Shipping applies to cart values greater or equal to R1500.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

The Harbour is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim or reach out to us via the chat for further instructions.

*Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We do not ship internationally. If you would like to ship to your region please click here.